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Huduma Channels

Huduma Kenya uses various channels to allow citizens to access Government services conveniently.

NO CHANNEL DESCRIPTION
1 Huduma Centers Physical one stop shop citizen service centers that provide National Government services from one single location (e.g. IDs, passports, NHIF/NSSF, birth/deaths, co. ltd)

2 Huduma Web Portal Online portal to provide integrated services offered by various national Government ministries, Departments and Agencies

3 Huduma Mobile Platform Mobile phone platform to offer m-government services to citizens from the convenience of their mobile phones

4 Huduma Contact Center Contact center to provide customer service using a single dialing prefix that citizens can use to enquire about services offered by different Government Agencies. The call centre handles all queries either through phone calls, emails and social media.

5 Huduma Payment Gateway and Huduma Payment Card Unified and integrated multi channel payment gateway to facilitate ease of payment for Government services through debit cards, mobile money, paypal etc