PS, Kimonye announces Resumption of Services in all Huduma Centres

Following H.E the President’s directive on ease of movement restrictions, State Department for Public Service Principal Secretary, Mrs. Mary Kimonye on Friday 10^th July called on all public servants to resume official duty with strict observance of the Ministry of Health guidelines in the fight against the COVID-19 pandemic.

Mrs. Kimonye visited Laikipia and Meru Huduma Centres to take stock of the safety measures in place as part of the phased approach and the preparedness of the centres for resumption of normal services and officially announced resumption of all services at all our Huduma Centres countrywide.

At the onset of the Covid-19 pandemic in Kenya, the Government scaled-down services in all the centres from 112 services to 2 services: collection of ID’s and Birth certificates, as part of the Government’s Strategy in curbing the spread of the Coronavirus.

However, the centers have continued to serve customers online via the Huduma contact center and social media channels and rolled out at least 25 end-to-end services online in a bid to ensure that wananchi can access services virtually during the Covid-19 period.

To allow for continuation of critical services and highly sought-after services by the citizens, Huduma centres have resumed: Application of Duplicate ID, Application of Birth Certificates, Police Abstract services, NHIF Services, Police Clearance Certificate (Certificate of Good Conduct), KRA Services and NTSA-Smart Driving License.

These services will be offered whilst adhering to all safety protocols directed by the Government, including wearing masks, providing sanitizers and installing hand washing stations for customers in the centres across the country.

The Principal Secretary applauded the Centre Managers and the Huduma Centre Staff for the excellent work done during the Covid-19 Pandemic in ensuring service delivery to the citizens is satisfactory.

Mrs. Kimonye emphasized the need to prioritize customer and staff safety. “All staff will strictly adhere to WHO and Ministry of Health guidelines as they discharge services at all times. Online services continue through the contact centre: 020 6900020 and through social media,” she said.

She noted that Huduma Kenya Secretariat will be working with Agencies under the Ministry of Interior and Coordination of National Government to establish mechanisms to clear the backlog for the following services: National Identity Cards and Birth Certificates.

The PS handed over Huduma Centre Guidelines, Labels for Social Distancing in the Centres, sanitizers and received donations of 104 hand-washing basins from Silverspread Hardware, a local business in Meru that will be distributed to all 52 Huduma Centres countrywide.

During her visit, Mrs. Kimonye was accompanied by Huduma Kenya CEO, Mr. James Buyekane among other Huduma Kenya Secretariat officials.