Huduma Kenya Service Leaders Workshop

Principal Secretary, Mrs. Mary Kimonye presided over the opening ceremony of the Huduma Kenya Service Leaders Workshop at Kenya School of Government, Nairobi on 1st September, 2021.

The 3-day workshop was to train 52 Huduma Centre Managers from 52 Huduma Centres across the country to understand the structure, roles and responsibilities of a servant leader; review the service performance of the various Ministries, Departments and Agencies; propose clear interventions for service delivery; adopt the one-stop-shop government policy for deployment and management of services, and chart the strategic direction as far as service delivery is concerned.

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In her opening remarks, the Principal Secretary commended the centre managers for their innovativeness during the COVID-19 pandemic which ensured that public service delivery was not disrupted.

“I would like to recognise and appreciate the effort you have all put in during the pandemic which has ensured that service delivery was not disrupted. I note in particular that there were centres that sought partnership with different institutions to ensure that fumigation was done which was a demonstration of great leadership,” she said.

The emergence of the COVID-19 pandemic presented new challenges in public service delivery. The containment and mitigation measures put in place by the Ministry of Health necessitated a rethink of the operations of public service delivery. Huduma adopted new approaches and innovations to service delivery such as Service by Appointment (SBA).

The workshop largely focused on financial management training in order to enhance the Finance, Accounting and Procurement skills of the managers.

Recently, the State Department for Public Service has devolved the Authority to Incur Expenditure (AIE) to centre managers which will enable them fast track the acquisition of procurement items which is expected to improve service delivery in the centres.

Mrs. Kimonye urged the centre managers to play their role in “Building Back Better” for their country as they are are the main drivers of national development. She also urged them to uphold the Huduma values.

“Let us be true to our principles that entail professionalism, integrity, courtesy and transparency,” she said.

Present at the workshop opening ceremony was CEO Huduma Kenya, Mr. James Buyekane and Commissioner Titus Ndambuki from the State Department for Public Service among others.